Return Policy

At Aircraft Specialties, Inc, we strive to ensure your satisfaction with every purchase. Please review the specific return policies for each product category below. If you have any questions or need assistance with a return, please use our contact page or call us at 800-233-0831.


Exchanges or Overhauls

  • Return Window: Unused / uninstalled items may be returned within 30 days of purchase.
  • Warranty: A 6-month warranty is provided for craftsmanship defects.
  • Installation Requirement: Products must be installed within 1 year of the shipment date to remain eligible for returns or warranty claims.
  • Note:Return Merchandise Authorizations (RMAs) may be initiated through your Orders Page


USMDI Products

  • Return Policy: All USMDI units are customized to order. As a result, returns are handled on a case-by-case basis.


Real Clean Products

  • Return Window: Unopened items may be returned within 30 days of purchase through ASI.
  • Satisfaction Guarantee: Real Clean Products offers a satisfaction guarantee. For claims under this guarantee, please contact us, and we will assist you with the process.


Hot-Stop Products

  • Return Window: Unused items may be returned within 30 days of purchase through ASI.
  • Warranty Information: Hot-Stop offers a “Lifetime Replacement Warranty” for bags deployed to contain fires. For warranty claims, please contact us, and we will assist you with the process.


Pelican Products

  • Return Window: Items that are defective, damaged, or unused can be returned within 30 days of delivery. Please contact us and we will assist you with the process.


GripEdge Tools

  • Return Window: Unopened or unused items may be returned within 30 days of the delivery date for full refund.
  • Satisfaction: If you have opened or used the product and are not satisfied, you may still return it within 7 days of delivery for a full refund.
  • For claims, please contact us, and we will assist you with the process.


PM Research Products

  • Return Window: Product must be in resellable condition and only accepted within 6 months from invoice date. Please contact us and we will assist you with the process.


General Return Conditions

  • All returns must be in their original, unused condition (unless otherwise specified).
  • Proof of purchase is required for all returns and warranty claims.
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect covered under warranty.


How to Initiate a Return

  1. Determine the product category and review the specific return policy above.
  2. Contact us through our contact page or call us at 800-233-0831. We will guide you through the process.
  3. Follow the instructions provided by our representative to complete your return or warranty claim.


Questions?

If you have any questions about our return policy or need further assistance, please visit our contact page or call us at 800-233-0831.

Note: This return policy is subject to change. Please check this page for the most up-to-date information.